It looks like a romantic comedy, it's cast like a romantic comedy and IMDB labels it as a romantic comedy, but at best it is a deconstruction of the genre. There are a couple of moments when I laughed at the uncomfortably frank expectations of the matchmaker clients. Both women and men have standards that seem impractical at times, although some of their criteria are also perfectly valid. Overall however, the film is more of a drama, highlighting the uncomfortable and overwhelming feeling of loneliness.
In a twist that perfectly illustrates the contrary nature of the film, the two male leads are the cardboard cutouts, and it if the female lead that has the real story arch. Dakota Johnson is solid as the matchmaker at the top of her game, who can't quite figure out her own life. Her clients have lists of boxes that they want checked off, but her character is not sure what her own boxes would be. She resists being put into any boxes herself, either from her former lover played by Chris Evans, or her new pursuer, the unicorn Pedro Pascal. 
Two thirds of the way through the film, there is a pretty nasty turn which seems to undercut the comedy of the film entirely. The tone of the movie shifts rapidly and Lucy, the Johnson character, finds her confidence in her job completely shaken, and her commitment to her current relationship undermined. She wants to see herself as a friend to her clients, but clearly, the financial conditions of their relationships prevents her from giving the smack upside the head that so many of these people need.
The main actors are all quite good, Pascal has an easy charm for most of the movie, although the character feels a bit reconfigured by the third act. Evans plays anxious and disappointed well, and Johnson oozes sincerity, in spite of having to be a snake oil salesman in the long run. The resolution of the movie works on an entertainment level, but it does not really address the reservations that the script has been giving us for most of the story.
